Office Policies

Last updated: November 29, 2025

At Coggin & Cole, our goal is to make every visit feel easy, transparent, and safe. These policies help set clear expectations so you always know what to expect from us and what we kindly ask from you.

Financial Policies

  • Payment at time of service: Full payment is due when services are rendered unless prior arrangements have been made.

  • Insurance: We gladly file insurance claims as a courtesy. Please note patients are responsible for any balances not covered by insurance. We are a fee-for-service dental practice and are not in network with any insurance plan.

  • Forms of payment: We accept debit/credit cards, HSA/FSA cards, and checks. Please note that we are a cashless office.

  • Payment Plans: In addition to Care Credit, we are happy to discuss personalized interest-free financing. Please note that financing charges may be applicable.

Appointment Policies

  • Cancellations: We kindly ask for 24–48 hours’ notice if you need to cancel or reschedule.

  • Arrivals: Please plan to arrive at least 15 minutes before your scheduled appointment. If you arrive late, we’ll do our best to see you—but appointments may need to be shortened or rescheduled.

  • Emergency visits: True dental emergencies are always prioritized; please call us right away if you’re in pain or need urgent care.

  • Forms: We will attempt to provide you all medical, financial, and consent forms prior to your arrival via the communication method of your choice. Please understand that these are necessary for your care and we may need to delay treatment to complete them entirely.

Patient Safety & Comfort

  • HIPAA compliance: Your privacy is protected. We follow all HIPAA guidelines to keep your health information secure.

  • Infection control: Our office meets or exceeds OSHA and CDC standards for sterilization and safety.

  • Treatment consent: We believe in transparency. We’ll always discuss your options, risks, and benefits before beginning any treatment.

Additional Notes

  • Minors: Patients under 18 must be accompanied by a parent or legal guardian.

  • Special accommodations: If you need translation services, accessibility support, or other accommodations, let us know—we’re here to help.

  • Respectful environment: We’re committed to treating every patient with compassion and respect, and ask the same in return.

If you have any questions about these policies or need clarification before your appointment, please don’t hesitate to reach out. We’re here to make your care experience as smooth and comfortable as possible.